Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@soulpunx.net. Please note that returns will need to be sent to the following address: Kietz 24, 12557 Berlin, Germany.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@soulpunx.net

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds & Exchanges

Once we receive your return, your refund will be processed within 7-10 business days using the same payment method.

Please note: We do not offer exchanges.
If you wish to receive a different size or model, please place a new order directly through our website.

The customs duties and import taxes paid upon delivery are non-refundable and are not covered by our return policy.